Privacy Policy
Purpose and Scope
Debt Relief are committed to understanding and respecting your privacy.
By using this site and providing information to us, even if you do not proceed with any service or product this policy will apply to you.
This policy will enable you to understand how we use and protect the information you have provided us with, this policy will apply to you if you provide any personal information to us.
Data Controller
We are a controller and processor of data. The lawful basis of which we process your data is consent. We do not enter into a contract with you. You can remove your consent at any time by contacting us by email, telephone or post.
Once your data is shared with another company to enable you to move forward with a debt solution that company will then become responsible for your data and shall be referred to as the data controller.
If you wish to obtain information relating to the data controller or have any concerns or questions about how your data is being used please contact us via post, email or phone using the details below;
Data Protection Officer
Debt Relief
1st Floor
Trafalgar House
110 Manchester Road
Altrincham
WA14 1NU
0161 503 9519 | 0800 470 3448
What Personal Data Do We Collect?
When you make an enquiry by phone, email, our website, social media, third party or any other platform we may collect the following;
- Personal Details
- Address History
- Contact Details
- Financial Information
- Employment History
- Creditor Information
- Information relating to your use on our website
We may also need to collect information from you which under the data protection act is referred to as “special categories of data” this includes information relating to mental and physical health, political opinion, religious belief, race or ethnic origin, trade union membership or biometric data. We will only collect the information where necessary to understand your circumstances where we may be able to provide a better service to you.
If information is provided about someone else, you should only provide this if you have permission to do so from the other party.
We will not take responsibility shall you click on a link which refers you to a third party website, we cannot control how they use your data. To understand further we would recommend that you refer to their privacy policy.
Can I See What Information You Hold?
You have the right to see all information we hold about you. You may request a copy at any time. We do not charge for this service, but we require 28 days to gather the information together.
This is known as a subject access request (SAR).
Who We Share Your Information With
When you complete an assessment with us, we will make you aware of your options and give you advice and a recommendation. Dependent upon the debt solution you feel is most suitable, we may be able to help you further by referring you internally to Brook Meade Insolvency or alternatively to an external provider who will be able to help you further.
No matter which organisation you are referred to you it is important to review their privacy policy to ensure you understand how your data will be used.
We complete due diligence checks with all organisations whom we work alongside and refer you to.
Some debt solutions providers are below but isn’t limited to.
The Debt Advice Service
Johnson Geddes
AFA Insolvency
Creditfix
Parker Phillips Insolvency
Please note that we do not share your data with all above third parties however the organisations above are subject to change dependent upon due diligence monitoring. We must be satisfied that your data is confidential, safe, and secure and being used correctly.
If you are looking at a joint debt solution we will share your data with the other party whom you are entering the solution with and vice versa, their data will also be shared with you.
Cookies
Cookies are small text files that placed on your computer or device when you visit a website. These are small text files that facilitate the processing of your data and enable us to analyse how the website is being used. There are two types of cookies
- Temporary Cookies form part of the security process and expire when you close your web browser
- Permanent Cookies stay in your device for a longer period or until you manually delete them Regarding the entity that sets the cookies, there are two types of cookies:
- First-party Cookies are cookies set by the website that you are visiting, either by us or by a third-party at our request
- Third-party Cookies are cookies set by a third-party rather than the provider of the website that you are visiting
Why Are Cookies Used?
Cookies allow the websites to function properly and provide personalised content, memorise log-in details and settings. You can turn cookies off however this may prevent a website from working, but it may work to an extent.
Cookies also help website owners recognise use. Cookies assist website owners to retrieve data such as what search engine was used to find their website, how often they have visited the website, how long they have spent browsing, and so on. Except for essential cookies, all cookies will expire after 10 years.
You can accept or decline cookies by changing your settings for your browser. Please remember that disabling cookies may result in the website not working or functioning correctly. If you wish to gain further information on the use of and managing cookies please visit; allaboutcookies.org
Your Rights
Under the Data Protection Act 2018 you have a number of rights in relation to your personal information which include;
- The right to be informed
- The right of access
- The right to data rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- The right to withdraw consent
- The right to complain
Call Recording
We may record telephone calls we have with you, along with third party calls. This is for training, monitoring and quality purposes and to ensure we meet our legal and regulatory obligations. Telephone calls may be reviewed by staff to provide for training and development purposes and recognise where improvement can be made. We may store telephone recordings for up to six years from the date the call took place.
Our Commitments
We ensure that your information is kept safe and secure whilst in our possession to ensure you are protected from any data breach. We have suitable physical, electronic systems and procedures to safeguard and secure information we hold and collect.
If your data is being shared it is with those we form a contract with and companies that we trust and have completed due diligence checks on.
